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Disagreements are inevitible when working in groups. Most disagreements may be relatively minor, but some can turn into much larger conflicts. If conflicts are not resolved, they can lead to long-term tension and unhappiness among employees. This course illustrates how to resolve conflicts using the SLOW method, reasons that different points of view are beneficial, and tips for face-to-face communication. Following the ideas in this course can help your team treat conflict situations as an opportunity to solve work or personal problems and become more productive and even more unified.
This DVD includes links to download printable tests, answer guides, and completion certificates.
|Video Run Time:||14 min.|
|Est. Testing Time:||9 min.|
|Total Training Time:||23 min.|
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