LabelTac Warranty

LabelTac® Full Lifetime Warranty

All LabelTac® printers include a FULL LIFETIME transferable warranty on all parts, labor and related costs, warrantied by Creative Safety Supply, LLC.

For LabelTac® service or repair, please contact us:

By phone: 1-877-356-6584

By email: info@labeltac.com

What may void your warranty:

  • Damage caused by improper usage including, but not limited to:
    • Damage due to accident or customer neglect
    • Modification or repair by anyone other than Creative Safety Supply
    • Failure by the customer to protect their printer from electrostatic discharge and surges, adverse temperature or humidity, dust, debris or physical abuse
    • Damage caused explicitly from use of consumables other than genuine LabelTac® supplies
  • Failure by the customer to follow the return authorization process set forth below

Return Authorization Process (RMA)

Call us at 1-866-777-1360 or email us to intiate return and get an RMA number. Download the RMA Authorization form and follow the included instructions. This form can be found at www.creativesafetysupply.com/content/public/CSS-Return-Authorization-2016.pdf

We will pay any return shipping costs for your in-warranty printer to be returned to us for repair. In many cases we may issue a loaner printer to help cover you during any down time. Should your printer be returned to us for repairs and is deemed out-of-warranty for any of the above reasons, we will contact you to find a resolution.

Warranty terms

All LabelTac® printer warranties cover the equipment for life, and are transferrable to any new owners.

Creative Safety Supply will repair any printer that is defective due to materials or workmanship, standard wear and tear, or mechanical malfunction. In the event repair is not possible (or your printer has required more than 3 in-warranty repairs for the same problem) we will replace your printer with a new or factory refurbished printer of similar composition and price or offer you a full refund on your product, whichever you prefer.

How state and federal law applies

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Creative Safety Supply, LLC shall under no circumstance be liable to any party for loss of profits, or any other special consequential, punitive, or incidental damages with respect to any claim in connection with warranty or repair needs of Creative Safety Supply products or parts.

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