- Shipping & Returns
Shipping & Returns
We do accept returns on most items. However, the items must be new, unopened and received back at Creative Safety Supply within 30 days of the initial purchase.
We try our best to process all returns quickly and efficiently. Once you send the product back to us, you can expect to receive your refund within four weeks at the latest. However, please keep in mind that in many cases you will receive your refund much sooner. This time period includes the transit time for us to receive your return from the shipper (up to 5 business days), the time it takes for us to process your return (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days –depending upon your bank).
If you have received a product that you would like to return, the process to return is simple! Please call customer service at 1-866-777-1360 to setup a return authorization and receive an RMA # before shipping your item(s) back to us. We will also keep you informed on the status of your return. We do this by notifying you via e-mail regarding your refund once we’ve received and processed the returned item.
We ship worldwide! In fact, we can ship our products to virtually any address in the world. However, there are a few limitations on some products as they cannot be shipped to international destinations. Please give us a call if you have any concerns about a potential limitation.
When your order is being placed, we estimate the shipping and delivery dates based on both the availability of the items purchased and the specific shipping options you choose. Our most utilized transit providers are UPS and FedEx, however, in some cases very large items are shipped freight.
If you have and questions or concerns regarding the shipment of our products, please give us a call to talk with one of our helpful representatives. Our representatives can assist with information regarding area shipping costs and common transit times.
Free Shipping Terms & Conditions:
It’s true! Our Free Standard Shipping offer is available for all safety supplies and inventory items unless otherwise noted, and applies only to orders delivered to a valid address within the United States and Canada, including Alaska, Hawaii and APO/FPO addresses,* via Standard UPS Ground Shipping. Items shipped using our free standard shipping often average somewhere between 2-7 Business Days for delivery. Please note that in some cases, at the discretion of Creative Safety Supply, some orders may be shipped via a different carrier.
Now, orders shipped within the Continental U.S. will receive shipments within 1-3 days. We are offering FREE upgrades to 3-Day Air for States not in our 1-3 day UPS Ground zone. See Map above for details.
Unfortunately, our Free Standard Shipping offer does not apply to International Orders, P.O. boxes and US Territories.
*APO/FPO Mail - All domestic mail and international mail that bears a U.S. military delivery address or return address and that, in some stage of its transmission, is in the possession of the DOD.
Other Applicable Restrictions:
- Entire order must be shipped to a single address.
- Offer cannot be combined with any other promotional offer nor is the offer valid on previous purchases.
- Offer valid only while product supplies last and is limited to manufacturer’s brand and sizes available.
- Offer not valid on canceled or out of stock merchandise.
- Offer applies only to products purchased from our website.
- Customers are responsible for all shipping costs incurred for returned merchandise.
NOTE: Standard shipping rates will apply to all other orders and shipments, as well as if the product you purchase qualifies for FREE Shipping but your entire order contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
We reserve the right to modify, withdraw or terminate Free Standard Shipping offers at any time without prior notice.