You may return most new, unopened items within 30 days a 20% restocking fee applies to all orders.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (up to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We use UPS and FedEx to ship most packages. If the items are large they are shipped freight.
For more information on shipping please call and ask your representative for your area about shipping, costs and transit times.
Free Standard Shipping offer is available for all safety supplies and inventory items unless otherwise noted and applies only to orders delivered to a valid address within the 48 contiguous United States or Canada via Standard UPS Ground Shipping, which averages 2-7 Business Days delivery. In some cases, at the discretion of Creative Safety Supply, orders may be shipped via a different carrier.
Free Standard Shipping offer does not apply to International Orders or deliveries to Alaska, Puerto Rico, Hawaii, APO/FPO addresses*, P.O. boxes and US Territories.
*APO/FPO Mail - All domestic mail and international mail that bears a U.S. military delivery address or return address and that, in some stage of its transmission, is in the possession of the DOD.
Other Applicable Restrictions:
NOTE: Standard shipping rates will apply to all other orders and shipments, as well as if the product you purchase qualifies for FREE Shipping but your entire order contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
We reserve the right to modify, withdraw or terminate Free Standard Shipping offers at any time without prior notice.