Warranties

 

LabelTac

LabelTac® Full Lifetime Warranty

All LabelTac® printers include a FULL LIFETIME transferable warranty on all parts, labor and related costs, warrantied by Creative Safety Supply, LLC.

For LabelTac® service or repair, please contact us:

By phone: 1-877-356-6584

By email: info@labeltac.com

What may void your warranty:

  • Damage caused by improper usage including, but not limited to:
    • Damage due to accident or customer neglect
    • Modification or repair by anyone other than Creative Safety Supply
    • Failure by the customer to protect their printer from electrostatic discharge and surges, adverse temperature or humidity, dust, debris or physical abuse
    • Damage caused explicitly from use of consumables other than genuine LabelTac® supplies
  • Failure by the customer to follow the return authorization process set forth below

Return Authorization Process (RMA)

Call us at 1-866-777-1360 or email us to intiate return and get an RMA number. Download the RMA Authorization form and follow the included instructions. This form can be found at www.creativesafetysupply.com/content/public/CSS-Return-Authorization-2016.pdf

We will pay any return shipping costs for your in-warranty printer to be returned to us for repair. In many cases we may issue a loaner printer to help cover you during any down time. Should your printer be returned to us for repairs and is deemed out-of-warranty for any of the above reasons, we will contact you to find a resolution.

Warranty terms

All LabelTac® printer warranties cover the equipment for life, and are transferrable to any new owners.

Creative Safety Supply will repair any printer that is defective due to materials or workmanship, standard wear and tear, or mechanical malfunction. In the event repair is not possible (or your printer has required more than 3 in-warranty repairs for the same problem) we will replace your printer with a new or factory refurbished printer of similar composition and price or offer you a full refund on your product, whichever you prefer.

How state and federal law applies

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Creative Safety Supply, LLC shall under no circumstance be liable to any party for loss of profits, or any other special consequential, punitive, or incidental damages with respect to any claim in connection with warranty or repair needs of Creative Safety Supply products or parts.

 

SafetyTac

SafetyTac Warranty Policy

Here at Creative Safety Supply, we stand behind our SafetyTac Industrial Floor Tape with a 1 Year Warranty on SafetyTac and a 2 Year Warranty on SafetyTac 2.0.

Our guarantee is this: As long as the tape is properly installed and maintained, it will remain effective for a minimum of 1 year (2 years for SafetyTac 2.0), or we will replace it for free.

SafetyTac is guaranteed to ship without manufacturer defects. If the SafetyTac you receive is defective at the time you receive it, immediately contact our Customer Service at 1-888-246-6770 during open office hours (Monday thru Friday, 6AM - 3:30PM Pacific Time) and our team will ensure that you receive a replacement.

For full warranty coverage to be in effect, SafetyTac must be applied to a clean, dry floor. The floor surface must be uniform, free of pits or grooves, and above 45 degrees fahrenheit during installation. As well, SafetyTac must be properly tamped to the floor surface with at least 250 pounds of downward pressure, and allowed to dwell without any traffic for one hour to ensure maximum adhesion.

For a copy of the SafetyTac installation procedure, please review our installation guide here: Installation Instructions

The following situations are not covered under warranty:

  • Damage caused by dragging pallets, skids, equipment, or similar items over SafetyTac
  • Physical damage of the tape (cutting, scraping, burning, etc.), either deliberate or accidental
  • Acts of nature or weather
  • Not following the installation instructions

All warranty claims are evaluated on a case-by-case basis. As part of our warranty claims process, we may ask you for photos of any/all affected areas where SafetyTac has failed. This not only helps us evaluate your claim, but helps us know how we can better develop the product. Most warranty claims are handled within 48 hours, but can take longer depending on the issue.

In no event is Creative Safety Supply, LLC liable for incidental or consequential damages of any kind or nature whatsoever as a result of purchasing or using SafetyTac. By purchasing SafetyTac, you agree that Creative Safety Supply's liability to you on any claim will not exceed the purchase price.

If you have any warranty questions, or need to file a warranty claim, please contact our Customer Service staff at 1-888-246-6770 during open office hours (Monday thru Friday, 6AM - 3:30PM Pacific Time).

 

Signcast

SignCast Limited One-Year Warranty

All SignCast Virtual Floor Sign Systems include a one-year limited warranty on manufacturer defects. This warranty does not cover bulbs.

For SignCast service or repair, please contact us:

By phone: 1-866-777-1360

By email: info@creativesafetysupply.com

What may void your warranty:

  • Damage caused by improper usage, including, but not limited to:
    • Damage due to accident or customer neglect
    • Damage caused by supplying inappropriate voltages to the unit
    • Modification or repair by anyone other than Creative Safety Supply
  • Failure by the customer to follow the return authorization process set forth below

Return Authorization Process (RMA)

  1. Call us at 1-866-777-1360 or email us to initiate a return and get an RMA number.
  2. Download the RMA Authorization form and follow the included instructions. This form can be found at www.creativesafetysupply.com/content/public/CSS-Return-Authorization-2016.pdf

How state and federal law applies

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Creative Safety Supply, LLC shall under no circumstance be liable to any party for loss of profits, or any other special consequential, punitive, or incidental damages with respect to any claim in connection with warranty or repair needs of Creative Safety Supply products or parts.

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