Frequently Asked Questions
The standard turnaround time for sign orders is 2-3 business days.
Each foam tool kit comes with two pieces of foam: a black or blue top layer for tracing and cutting out tool shapes and a contrasting (red or yellow) bottom layer. To use, place the bottom layer in your tool drawer and then place the black or blue layer with tool cutouts on top of it.
If you’re looking for a single sheet of foam, see foam drawer liners.
Online purchases must be paid by credit card unless you’ve already been approved for Net 30. If you’ve already been approved, then you can submit your Net 30/Purchase Order when you check out online.
Most orders are sent via UPS Ground and ship the same day. Consult the shipping map below for estimated transit times.
You will receive order-tracking information by email once your order has shipped. You can also see tracking information by logging into your online account after your order has shipped.
No, we do not offer on-site consultation services.
We do not have local retail outlets. We are based in Oregon and can ship worldwide.
There are a few ways to place an order with us. To place an order through our website, use the search bar or products tab to navigate to the desired product. Once you’ve found it, add the product to your cart. When you’re ready to check out, click on the cart icon in the top right of the page. Follow the prompts to complete your order. To pay for this order, we accept the following payment methods: credit card, Apple pay, and, if you’ve already been approved, purchase orders.
If you’re interested in getting approved for purchase order, you must first apply for Net 30 terms.
You can also place an order by calling us at 1-866-777-1360.
If you need to change or cancel your order with us, please send us an email at email@example.com or call us at 1-866-777-1360. Important note: be sure to reference your order number in your email.
Your order is in process and is awaiting fulfillment. You do not need to take any action at this time.
We do accept returns on most items. However, the items must be unopened and received back at Creative Safety Supply within 30 days of the initial purchase.
To return an item, first log into your Creative Safety Supply account. Once you’re in, you will see a log of your previously purchased items. On the right side each item, you will see an option to return item. Once you click it, you may follow the prompts to successfully return your product.
We try our best to process all returns quickly and efficiently. Once you send the product back to us, you can expect to receive your refund within four weeks (though often refunds are complete much sooner than that). This time period includes the transit time for us to receive your return from the shipper (up to 5 business days), the time it takes for us to process your return (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days –depending upon your bank).
For any additional questions, please call us at 1-866-777-1360 or email us at firstname.lastname@example.org.
Visit www.labeltac.com/support, select your printer model from the Support by model dropdown menu, and then click the Download latest drivers or Download LabelSuite link.
LabelTac® printers come with one full roll of print ribbon.
No. LabelTac® printers print on vinyl label supply.
The LabelTac® 4 and LabelTac® 4 Pro can print labels up to 4 inches wide and 40 inches long. The LabelTac® Pro 2 can print labels up to 4 inches wide and 30 inches long. The LabelTac® 6 can print labels up to 6 inches wide and 580 inches long. The LabelTac® 9 can print labels up to 9 inches wide and 200 inches long.
A thermal transfer printer uses heat to melt print ribbon to another material to create an image. LabelTac® thermal transfer printers apply ribbon to durable vinyl to create long-lasting labels.
LabelTac® printers cannot print full-color labels. However, the LabelTac® 6 Duo can print in two colors simultaneously. To create labels with multiple colors using other LabelTac® printers, you can purchase label supply with pre-printed headers.
Yes, all LabelTac® printers come with a full, transferable lifetime warranty. Find out more here.
Most LabelTac® labels last 5+ years, even outdoors. Some supplies, such as 10-year supply, last longer. See specific label supply product pages for details.
Yes. The preferred format for logos or custom graphics is PNG (this format prints the best), but JPEG files will also work.
Open the software of your choice (LabelSuite™, Microsoft® Word, etc.), choose a template or create your own template, and add text and images. In programs like Microsoft Word, you may need to set up the size and layout of your document appropriately for your printer. To learn more, watch our video LabelTac® How To – Creating Labels in Microsoft® Word.
You can also find out more about label creation in the Support Center at www.labeltac.com.
Open the printer’s lid, insert the ribbon into the ribbon supply hub, turn the ribbon until the leader is wound around the core, and then close the ribbon access cover or print head mechanism (depending on your printer model).
Consult your Reference Guide, visit www.labeltac.com/support, or visit our YouTube channel for additional information about changing the print ribbon on your specific printer model.
Open the printer’s lid, either place the supply roll on the spindle or between the green media holders (depending on your printer model), and feed the supply out through the mouth of the printer. Consult your Reference Guide, visit www.labeltac.com/support, or visit our YouTube channel for additional information about changing label supply on your specific printer model.
You can change the heat setting by changing the darkness setting for your printer at the Printer Properties > Options tab. Reduce the darkness level to reduce the heat or increase the darkness level to increase the heat.
You can increase the Darkness setting of your printer through the Printer Properties > Options tab.
A scratched label is most likely caused by an excess of heat from the printhead. To correct this, reduce the Darkness setting for your printer through the Printer Properties > Options tab. If you continue to experience issues, make sure your printhead is clean and your vinyl supply has not been loaded too tightly.
Printing a die-cut is very similar to a continuous label. The main difference is you will need to enable the Labels with Gaps setting through the Printer Properties > Stock tab.
A red light most likely indicates your printer is experiencing a sensor error. If you’re receiving a solid red light, check that the lid of your printer is completely closed and no debris or material is preventing the lid from closing fully. If you’re receiving a blinking red light, verify your material is loaded properly and the vinyl guides have been adjusted to fit your supply. You may also try to cycle a label by pressing the Page Feed button.
You can see the version number you’re currently using by looking in the top-left corner of your LabelSuite™ window when editing a label. To update your LabelSuite™ version, you can use the Check for Updates option located within the Application Settings from the main menu.
Depending on the program used, this can be accomplished a few different ways. If using LabelSuite™, you can use the built-in Barcode Generator to edit/print your barcode designs. If using Microsoft® Word, you will need to install the desired barcode fonts (Barcode Fonts Installer available here) and then change the text font to the desired barcode type. Alternatively, there are a large amount of 3rd party programs that will create and print the desired barcode labels.
Through a process called "Mail Merging" using Excel and Microsoft Word. Additional information is available here.
The latest LabelTac® drivers are available for download from www.labeltac.com/support. Once downloaded, extract the LabelTac_Drivers_Universal.zip you just downloaded and then run the DriverWizard.exe to begin installation.
The most common reason for experiencing issues with driver installations is the downloaded drivers have not been extracted/unzippedbefore running the DriverWizard. Additional information on file extraction can be found online or from here. Also verify your printer is plugged in directly to your computer, is turned on, and displays a green status light before beginning installation.
Networking your LabelTac® printer requires that we assign an IP address directly to your printer using our Diagnostics Tool. Once an IP address has been assigned, you can use Windows’ Add a Device feature to finish networking your LabelTac® printer. For in-depth instructions, please visit www.labeltac.com/support or contact your network IT for additional assistance.
Creating a label in Microsoft Word is a lot like writing an essay or creating a report. The main differences are the page size and the use of text boxes when possible. For more information on creating a label in Word, please review our Microsoft Word Labeling Tutorial video.