Lean workplaces try to identify the root causes of problems such as defects so those problems can be resolved at the source. The process of seeking out causes is often called root cause analysis.
Root cause analysis can be used to solve many types of problems including quality issues with products, safety incidents, and more.
When performing root cause analysis, people often use the 5 Whys. This means they ask why something occurred until they arrive at the root cause of the problem. Users should ask why as many times as necessary to get to the root of the problem; 5 isn’t a required number.
Root cause analysis is important because what might seem to be an obvious reason for a problem is really just a surface reason. For example, when assessing why a worker experienced a hand injury, someone might assume it was because the worker didn’t take the time to put on gloves. It would be easy to jump to conclusions in this situation and blame the worker, when in reality the root cause of the problem could be that the correct size gloves for the worker weren’t available. This would be a mistake on the company’s part for not stocking appropriate personal protective equipment.